Refund & Returns Policy
Introduction
Welcome to BlueRock Cargo. This Refund & Returns Policy explains the conditions under which refunds, cancellations, and service adjustments may be processed for our logistics and freight services.
By using our services, you agree to the terms outlined below.
General Policy
BlueRock Cargo provides international logistics, freight forwarding, and cargo handling services. Due to the nature of shipping and transportation services, refunds are not automatically guaranteed once a shipment has been processed or dispatched.
Refunds or adjustments are only considered under specific conditions outlined in this policy.
Eligible Refund Situations
Refunds may be issued in the following cases:
- Duplicate payment for the same service
- Service cancellation before shipment processing begins
- Operational failure where BlueRock Cargo is unable to provide the agreed service
- Verified billing or administrative errors
- Overcharged shipping fees confirmed by our support team
Non-Refundable Situations
Refunds will NOT be issued in the following cases:
- Shipments already dispatched or in transit
- Delays caused by customs, weather, or third-party carriers
- Incorrect or incomplete customer information
- Seized, confiscated, or rejected goods by customs authorities
- Prohibited or undeclared items
- Missed deliveries due to recipient unavailability
Shipment Returns
Due to the international nature of logistics services, physical returns of shipped goods are subject to:
- Carrier regulations
- Customs restrictions
- Destination country laws
Returned shipments (if applicable) may incur additional shipping, handling, and storage charges.
Cancellation Policy
- Cancellations are only accepted before shipment processing begins.
- Once cargo has been collected, packed, or dispatched, the shipment cannot be cancelled.
- Administrative fees may apply for cancellations depending on processing stage.
Customs & Third-Party Fees
Customs duties, import taxes, clearance charges, and third-party carrier fees are non-refundable once incurred, as these are governed by external authorities and service providers.
Refund Processing Time
Approved refunds will be processed within a reasonable timeframe, depending on:
- Payment method used
- Banking or financial institution processing times
- Internal verification procedures
Customers will be notified once a refund has been approved and initiated.
Liability Limitations
BlueRock Cargo shall not be responsible for refund requests arising from:
- Government or customs actions
- Force majeure events
- Carrier delays or disruptions
- Incorrect shipment declarations by customers
Policy Updates
BlueRock Cargo reserves the right to update or modify this Refund & Returns Policy at any time. Continued use of our services indicates acceptance of any changes.
