Terms and conditions
Introduction
Welcome to BlueRock Cargo. These Terms & Conditions govern the use of our website, logistics solutions, freight forwarding, cargo transportation, warehousing, and all related services provided by BlueRock Cargo.
By using our services, you agree to comply with these terms and all applicable local, national, and international shipping regulations.
Services
BlueRock Cargo provides domestic and international logistics services including:
- Freight forwarding
- Air cargo transportation
- Ocean freight services
- Ground transportation
- Cargo consolidation
- Warehousing and storage
- Customs coordination
- Shipment tracking and delivery services
All services are subject to operational availability, transportation regulations, customs requirements, and carrier limitations.
Customer Responsibilities
Customers are responsible for:
- Providing accurate shipment details
- Declaring the correct nature and value of goods
- Ensuring proper packaging and labeling
- Providing valid recipient contact information
- Supplying all required customs and shipping documentation
BlueRock Cargo shall not be held liable for delays, losses, penalties, or additional costs caused by inaccurate or incomplete information provided by the customer.
Prohibited & Restricted Items
Customers must not ship items prohibited by international law, airline regulations, customs authorities, or destination-country restrictions.
Prohibited items may include but are not limited to:
- Illegal drugs or narcotics
- Weapons, firearms, or explosives
- Hazardous or flammable materials
- Counterfeit goods
- Perishable or restricted products
- Items prohibited by import/export laws
BlueRock Cargo reserves the right to inspect, reject, hold, or report suspicious shipments to the relevant authorities where required by law.
Customs & International Compliance
All international shipments are subject to customs inspections and import/export regulations of the origin and destination countries.
Customers are solely responsible for:
- Customs duties and taxes
- Import permits or licenses
- Compliance with destination-country regulations
- Any fines, penalties, or confiscations resulting from non-compliance
BlueRock Cargo is not responsible for customs delays, inspections, or clearance refusals imposed by government authorities.
Delivery & Transit Times
Estimated delivery times are provided for reference only and are not guaranteed. Delays may occur due to:
- Customs processing
- Weather conditions
- Transportation disruptions
- Government actions or restrictions
- Airline, port, or carrier delays
- Force majeure events beyond reasonable control
BlueRock Cargo will make every reasonable effort to ensure timely delivery but shall not be liable for delays outside its operational control.
Shipment Liability
BlueRock Cargo handles shipments with professional care and industry-standard procedures. However, liability for loss, damage, or delay is limited in accordance with applicable international transport conventions and carrier regulations.
Customers are strongly advised to obtain cargo insurance for high-value, fragile, or time-sensitive shipments.
Compensation claims may require:
- Proof of shipment value
- Supporting documentation
- Timely written notification of loss or damage
Packaging Requirements
Customers are responsible for ensuring that shipments are securely packaged to withstand normal transportation handling conditions.
BlueRock Cargo reserves the right to refuse improperly packaged cargo that may pose risks to other shipments, personnel, or transportation equipment.
Payments & Charges
All shipping charges, customs duties, taxes, storage fees, handling charges, and related service costs must be paid in full according to agreed payment terms.
Additional charges may apply for:
- Storage delays
- Customs inspections
- Re-delivery attempts
- Address corrections
- Oversized or overweight cargo
Failure to complete payment may result in shipment suspension, storage holds, or cancellation of services.
Warehouse & Storage
Cargo stored within BlueRock Cargo facilities is handled under professional security and operational standards. Storage fees may apply for cargo not collected within the agreed timeframe.
Unclaimed or abandoned shipments may be disposed of in accordance with applicable laws and regulations.
Privacy & Data Protection
BlueRock Cargo respects customer privacy and handles personal information responsibly. Customer data is used solely for logistics operations, shipment processing, communication, security, and legal compliance purposes.
We do not sell or unlawfully distribute customer information to third parties.
Limitation of Liability
BlueRock Cargo shall not be liable for indirect, incidental, special, or consequential damages including loss of profits, business interruption, or reputational damages arising from the use of our services.
Our liability is limited to the maximum extent permitted under applicable transportation and international shipping laws.
Changes to Terms & Conditions
BlueRock Cargo reserves the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of any revised terms.
Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with applicable international trade regulations and the laws governing the jurisdictions in which BlueRock Cargo operates.
Contact Us
For questions regarding these Terms & Conditions or our logistics services, please contact us through
